Last Updated: December 13, 2024
1. Overview
This Refund Policy (“Policy”) applies to all purchases made for the Kikker browser extension (“the Extension”), owned and operated by HUNKAAR SOFTWARE LABS (OPC) PRIVATE LIMITED (“we,” “our,” or “the Company”).
2. Pay-As-You-Go Model
2.1. Payment Structure
- Our service operates on a pay-as-you-go basis.
- Users pay for specific features or services as they use them.
- Each purchase is processed as a one-time transaction.
- Credits/features purchased are valid until used.
2.2. Pricing
- All prices are clearly displayed before purchase.
- Charges are processed immediately upon feature usage.
- Users can view their purchase history in their account.
3. No-Refund Policy
3.1. Standard Position
- All purchases made for the Extension are final and non-refundable.
- This includes all pay-as-you-go purchases.
- The no-refund policy applies to all features and services.
- Unused credits or features cannot be refunded.
3.2. Rationale
Our no-refund policy is based on the nature of our digital product:
- Immediate access to premium features.
- Integration with AI services.
- Real-time processing and data usage.
- Continuous service availability.
4. Exceptions
4.1. Unauthorized Charges
We may consider refunds in cases of:
- Proven unauthorized use of payment method.
- Fraudulent transactions.
- Technical errors in payment processing.
4.2. Legal Requirements
- Refunds will be processed if required by applicable law.
- Compliance with local consumer protection regulations.
- Court-ordered refunds.
5. Payment Errors
5.1. Double Charges
- In the event of accidental double charging, the duplicate charge will be refunded.
- Documentation of double charges must be provided.
- Processing time: 5-7 business days.
5.2. Failed Service Delivery
- If our service fails to activate after payment.
- If technical issues prevent access to paid features.
- Must be reported within 24 hours of purchase.
6. Contact Information
For questions about this policy:
- Email: contact@getkikker.com
- Address: S.PACE 2nd floor, E-3/114 10 NUMBER, Arera Colony, BHOPAL, MADHYA PRADESH, 462016, India Dist.-BHOPAL
- Response Time: Within 2 business days.
7. Changes to This Policy
7.1. Policy Updates
- We reserve the right to modify this policy at any time.
- Changes will be effective immediately upon posting.
- Continued use after changes constitutes acceptance.
7.2. Notification of Changes
- Major changes will be notified via email.
- Updated policy will be posted with revision date.
- Users are responsible for reviewing periodic changes.
8. Legal Jurisdiction
This policy is governed by the laws of India, with exclusive jurisdiction in Bhopal, Madhya Pradesh.
9. Acknowledgment
By making a purchase, you acknowledge that:
- You have read and understand this policy.
- You agree to the no-refund terms.
- You accept that all sales are final.
- You understand our pay-as-you-go pricing model.
- You accept that unused credits or features cannot be refunded.